Returns Policy
CANCELLATION, LATE CANCELLATION & NO-SHOW POLICY
I understand that life happens. Illness, emergencies, bad days, traffic, family needs, and unexpected circumstances can all interfere with plans.
Whenever possible, I appreciate at least 24 hours’ notice if you need to cancel or reschedule your appointment. However, you may cancel without penalty up to 1 hour before your scheduled session.
ONE-TIME NO-SHOW WAIVER
Every client receives one complimentary no-call/no-show waiver.
That means your first missed appointment without notice will not result in a fee.
After that one-time waiver has been used, the following policies apply:
LATE CANCELLATIONS
Appointments cancelled less than 1 hour before the scheduled start time will be charged 50% of the regular session price.
NO-CALL/NO-SHOWS
Appointments missed without notice will be charged the full regular session price:
• 60-minute session: $100
• 90-minute session: $120
CARD ON FILE
A valid card must be kept on file for future appointments.
If you have prepaid sessions, package credits, or another existing account credit, an applicable cancellation or no-show fee may be deducted from that balance instead of charged separately.
WHY THIS POLICY EXISTS
Your appointment time is reserved specifically for you.
As a small, one-on-one practice, scheduled appointments are part of my weekly livelihood. When an appointment is missed or cancelled too late for me to offer that time to another client, that time and income cannot be recovered.
I also understand that some circumstances are genuinely outside of your control. Extenuating circumstances will always be considered on a case-by-case basis.
My goal is never to penalize someone for being sick or having an emergency. I simply ask that you communicate with me as soon as you know you may not be able to make your appointment so that I have the opportunity to adjust my schedule.
Thank you for respecting my time, my practice, and the time reserved especially for you.
